Service
"3 Guarantees, 5 Free Services, 2 Promises" — full-cycle service
Use with Confidence
- Guaranteed operation training until independent use
- One-year full warranty, lifetime maintenance
- Replacement for quality issues per agreement
No Worries
- Free first installation & commissioning
- Free online / phone technical support
- Free first on-site visit (travel & labor)
- Free remote link service (on request)
Timely Response
- Prompt on-site service by appointment
- Uninterrupted workday technical hotline
- Lifetime free updates within the same software version
Service Process
From requirement to acceptance, every step is followed by a dedicated specialist.
1. Requirement
Confirm material, standards, range and accuracy.
2. Sample Testing
Free testing of mailed samples with data report and selection advice.
3. Proposal & Quote
Configuration list, technical agreement and formal quotation.
4. Delivery & Installation
Nationwide shipping, free first installation and on-site training.
5. Training & Acceptance
Operation and routine maintenance training, acceptance documents.
6. Long-Term Maintenance
One-year warranty, lifetime maintenance, free software upgrades.
FAQ
Can I test samples before purchasing?
Yes. Send your samples to our Shanghai lab or the nearest service center — hardness, tensile and metallographic tests are free of charge, with a test report and selection advice.
How long does customization take?
Standard fixtures, ranges or software customization takes about 15–30 business days. Automation-line projects are quoted after a proposal review.
What is the after-sale response time?
Workday hotline without interruption; on-site visits by appointment. Service staff in Shanghai, Beijing, Chongqing, Wuhan, Shenyang, Tianjin and Xi'an.
Are software upgrades charged?
Free lifetime updates within the same version. Major cross-version upgrades at cost price, with discounts for existing customers.
Can you issue VAT invoices?
Yes, 13% special VAT invoices are supported; tender documents can be provided for universities and institutes.
Need Technical Support?
Working Hours 8:30–18:00, 400-8127-833
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Channels
Douyin